To provide a comprehensive analysis of your current communications services, we ask that you attach one fully scanned copy of each of your technology services invoices. Further descriptions of relevant technology services are listed below. Please attach the most current invoices available and please remember to scan all pages front and back. If an invoice is more than 20 pages, please scan at least the first 20 pages. If you need further assistance, please don’t hesitate to contact us at 407-429-3000 or email support@ripplepoint.com.

HSIA (Guest Wifi Support)

High Speed Internet Access Support vendors maintain the guest internet networks, managed routers & Wi-Fi access points. This is the vendor a guest would call if they were to experience problems with their internet connection.

Allbridge, ATT, Cloud5, DeepBlue, Eleven Wireless, Guest-Tek, Hotel Internet Service, MTS, Safety NetAccess, Single Digits, Sonifi & Windstream.

Television Signal

Cable or satellite TV for both the guest rooms & the common areas. Usually these are billed together though in some instances you may have more than one invoice from one or more provider.

Allbridge, Comcast, ENSEO, Direct TV, Dish Networks, Pure HD, Sonifi, Spectrum & World Cinema.

Internet Primary

High bandwidth internet circuits used for guest and admin networks

AT&T, ACC, BCN, Centurylink/Lumen, Comcast, Cox, Frontier, GTT, Mettel, Spectrum, Sudden Link, Summit Broadband, TPx, Verizon, Windstream & Zayo

Internet Secondary (if available)

Back up internet service, back office connection, Failover/redundancy or business continuity services

AT&T, ACC, BCN, Centurylink/Lumen, Comcast, Cox, Frontier, GTT, Mettel, Spectrum, Sudden Link, Summit Broadband, TPx, Verizon, Windstream & Zayo

Primary Voice

PRI, T1, SIP & VOIP voice services usually carry the majority of your local and long distance voice traffic. Your long distance usage, toll free numbers and DID’s are often billed under these invoices though in some cases these may bill separately.

Allbridge, AT&T, ACC, BluIP, Centurylink/Lumen, Cloud5, Comcast, Cox, Fourteen IP, Frontier, Grey Matter, Spectrum, Sudden Link, Summit Broadband, Verizon & Windstream

Local Business Lines (POTS)

Phone lines, PBX trunks and ISDN lines: Often used for fax machines, alarm lines, fire panels, radio broadcasts and to reach your PBX operators. There are often multiple invoices for these services. This category generally includes both local & long distance as well.

AT&T, Cox, Centurylink/Lumen, BCN, Frontier, Granite, GTT, Mettel, Spectrum & Verizon

PBX Maintenance

Phone system maintenance; Typically billed monthly or quarterly.

Allbridge, Avaya, ArrowS3, Blackbox, BluIP, Cloud5, Fourteen IP, iACT, SDD/Jazz, Mitel, MTS, Phonesuite, Pinnacle, Windstream, & Xeta

Wireless Devices (Mobility)

Cellular phones, tablets, air cards, hot spots, two-way radios and other common wireless devices

AT&T, Sprint, T-Mobile & Verizon